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FREQUENTLY ASKED QUESTIONS

How do I get started? 

Click the “CONTACT” button located on the upper right corner of the page to submit your contact information, or directly contact us at 408-658-6291 or email us at jamee@rfccw.com. We will reach out to you within 24 hours!

What is a phone consultation? 

We offer a brief 15-minute phone consultation free of charge specifically designed to help us understand what brings you to therapy, and to help you better understand we can support you. We are happy to answer any questions you may. If we are a mutual fit, we will discuss next steps and schedule an ongoing time to meet!

How does counseling work?  

We are currently offering virtual appointments only until further notice. We utilize secure video conferencing to enable face-to-face conversations. The video call is secure and confidential. When you schedule an appointment, you will be sent an email with a secure link enabling you to connect by video at the time of your appointment.

 

How often will we meet?  

Generally, counseling sessions are held on a weekly basis as we begin to collaborate on goals, build rapport and gain momentum. As we progress, we may readjust our scheduled meetings to biweekly, once a month, etc. Some goals may take a few weeks to complete, while others may take several weeks, months or years to resolve. 

How long will I be in counseling?

Counseling is a personal investment, and for many, it is the most important investment one can make. Since counseling is an ongoing process, commitment length depends largely on the severity of issues and the goals we create together. We are devoted to clients’ therapeutic process and will diligently assess and monitor client progress throughout our journey together. 

What happens if I miss an appointment? 

A 24-hour notice is required to cancel and/or reschedule an appointment. If you do not show for your scheduled appointment and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. 

 

Do you accept insurance?  

We are an out-of-network provider, which means we do not take insurance. We can provide a superbill at the end of each month that you can submit for reimbursement. We highly encourage you to speak directly to your insurance provider to inquire about reimbursement options. 

 

What is the overall cost for counseling?

Under law, health care providers (including professional counselors) are required to provide a Good Faith Estimate, explaining the anticipated overall costs for health care services. You may ask your health care provider for a Good Faith Estimate prior to scheduling a service. For more information, please visit cms.org. 

 

Is counseling confidential? 

Yes. Confidentiality of all client information is protected by law. However, there are some limits to confidentiality when the safety of the client/others is compromised. We can provide you with the details of these exceptions during the initial counseling session.

 

 

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