Question 1

How do I get started?

Accepted Answer

Click the contact button located on the upper right corner of the page to submit your contact information, or directly contact us at 408-658-6291 or email us at info@rfccw.com. We will reach out to you within 24 hours!

Question 2

How does counseling work?

Accepted Answer

We are currently offering virtual appointments only until further notice. We utilize secure video conferencing to enable face-to-face conversations. The video call is secure and confidential. When you schedule an appointment, you will be sent an email with a secure link enabling you to connect by video at the time of your appointment.

Question 3

How often will we meet?

Accepted Answer

Generally, counseling sessions are held on a weekly basis as we begin to collaborate on goals, build rapport and gain momentum. As we progress, we may readjust our scheduled meetings to biweekly, once a month, etc. Some goals may take a few weeks to complete, while others may take several weeks, or months to resolve.

Question 4

How long will I be in counseling?

Accepted Answer

Counseling is a personal investment, and for many, it is the most important investment one can make. Since counseling is an ongoing process, commitment length depends largely on the severity of issues and the goals we create together. We are devoted to clients’ therapeutic process and will diligently assess and monitor client progress throughout our journey together.

Question 5

What happens if I miss an appointment?

Accepted Answer

A 24-hour notice is required to cancel and/or reschedule an appointment. If you do not show for your scheduled appointment and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session.

Question 6

Do you accept insurance?

Accepted Answer

We are in-network with TRICARE West (TriWest).(https://www.rfccounseling.com/tricare-therapy-denver) For clients with other insurance plans, we can provide a superbill at the end of each month that you can submit for reimbursement. We highly encourage you to speak directly to your insurance provider to inquire about reimbursement options.

Question 7

What is the overall cost for counseling?

Accepted Answer

Under law, health care providers (including professional counselors) are required to provide a Good Faith Estimate, explaining the anticipated overall costs for health care services. You may ask your health care provider for a Good Faith Estimate prior to scheduling a service. For more information, please visit cms.org.

Question 8

Is counseling confidential?

Accepted Answer

Yes. Confidentiality of all client information is protected by law. However, there are some limits to confidentiality when the safety of the client/others is compromised. We can provide you with the details of these exceptions during the initial counseling session.

Question 9

How do I seek reimbursement from my health insurance company?

Accepted Answer

Generally, to seek reimbursement, log into your insurance portal and look for “submit a claim” or “out-of-network reimbursement.” You’ll typically upload a claim form and the superbill we provide. If you're unsure where to start, try calling the number on your card and ask how to submit an out-of-network claim for therapy.

Question 10

How do I know if I (or my child)  need counseling?

Accepted Answer

If feelings or behaviors are interfering with daily life or relationships counseling can help. You don’t have to wait for a crisis to get support. Wondering if it’s time is often the first step toward healing.

Question 11

What happens during the first counseling session?

Accepted Answer

During your first session, we’ll review office policies, confidentiality, and informed consent. We’ll talk about what brought you to counseling, your goals, and gather information to better understand your needs. We’ll explain what to expect from therapy, answer your questions, and begin building a trusting connection focused on your strengths and challenges.

Question 12

Does RFC Counseling provide in-person therapy or online therapy?

Accepted Answer

We currently offer virtual therapy sessions for flexibility and convenience. We use secure, HIPAA-compliant platforms to ensure confidentiality. An in-person location is in development to provide more options, but virtual therapy remains our trusted and effective service.

Question 13

What are your fees, and do you offer sliding scale rates?

Accepted Answer

While we don’t currently offer sliding scale fees, we recognize that financial situations vary widely. Our rates reflect the extensive training and dedication of our providers to deliver exceptional care. We’re committed to transparency and accessibility, and invite you to a free 15-minute consultation to discuss your needs and find the best way to support your mental health journey.

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